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Reducing Liability Claims – SS5076AE (11 Min.)

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1

If an associate is injured, the first thing you must do is ask them what unsafe action they did to cause the incident.

True
False

2

Only severe injuries need to be reported to your insurance company.

True
False

3

Which guest incidents should you investigate and write a report for?

Minor 1st aid incidents
Incidents with no first aid or transport.
Incidents wth medical transport
All of the above
A and C only

4

You should always keep investigating until you identify the root cause.

True
False

5

The primary purpose of an investigation is to:

Find out who is at fault
Prevent future, similar occurences
Deny claims
None of the above

6

Improper follow up can lead to increased claim costs.

True
False

7

There may be more than one cause to an incident.

True
False

8

When investigating an incident, which of the following should you do?

Take notes and photos
Interview any witnesses
Complete a written report
All of the above

9

If it's a guest incident or injury, you should immediately offer to pay all medical expenses.

True
False

10

Showing concern and understanding can have a major impact on the severity of any claim.

True
False