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Home Health Care – Workplace Violence – SS705E

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1

If a client is becoming agitated, what can help diffuse the situation?

Remaining Calm
Being Empathetic
Using Humor
All of the above
A and B only

2

Workplace violence is on the rise.

True
False

3

If the person has a weapon, never reach for it.

True
False

4

If a client or person is becoming agitated and escalating in anger or behavior that could lead to a violent outburst, try to diffuse the situation. If you cannot, immediately leave the premises and notify your supervisor.

True
False

5

Any employee who reports workplace violence should do so without fear of retaliation.

True
False

6

It takes a person about 30-40 minutes to calm down from anger physiologically.

True
False

7

Early recognition of potentially dangerous situations is the first step in a response strategy.

True
False

8

Which of these are Pre-Incident Indicators?

Increased use of alcohol and/or illegal drugs Rapidly moving tail
Depression and withdrawal
Physical agitation
Threatens or verbally abuses others
All of the above

9

Which of these are considered Workplace Violence?

Threats of physical harm
Inflicting physical harm
Yelling
All of the above
A and B only

10

There is little you can do to prevent violence in the workplace.

True
False