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Security Awareness-Associate Training-Hospitality – SS5027AE (12 min.)

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1

As Homeland Security threat levels change, different hotel practices will also change.

TRUE
FALSE

2

The responsibility for proper security is up to Security and Management personnel.

TRUE
FALSE

3

You should never say a guest’s room number out loud where someone else may hear it.

TRUE
FALSE

4

If you notice something or someone suspicious on the property, what should you do?

Ignore it unless it’s serious
Call the Police
Notify Security or your Supervisor immediately
None of the above

5

Where should housekeepers keep their Master Key for all rooms?

In their pocket
On their cart
Attached to their uniform
A or C
Any of the above

6

Maintaining our reputation and the trust of our guests requires the participation of everyone on the staff.

TRUE
FALSE

7

Which of the following are parts your security responsibilities?

Keeping your eyes open
Being aware of your surroundings
Reporting suspicious activity immediately
All of the above

8

If a guest requests a duplicate key for their room, what should you do?

Give it to them
Ask for ID, and if it matches the registry, give it to them
Call Security
A and C

9

You should focus on a person’s _______________ to determine if they are suspicious.

Appearance
Behavior
Luggage
A and B only

10

Guests and employees are allowed in most “back of house” areas.

TRUE
FALSE