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De-escalation Techniques - COVID - SS2213AE (6 Min.)

Conflicts...sometimes they can't be avoided. But, they can be managed and their effects minimized. This video talks about techniques to de-escalate al .....

Conflicts…sometimes they can’t be avoided. But, they can be managed and their effects minimized. This video talks about techniques to de-escalate almost any situation and even ways that conflict can be turned into a benefit for both sides in the conflict.

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